Hello and welcome:

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Thanks for visiting Truman Toys. We want you to feel comfortable and informed about how we handle your personal information. This Privacy & Cookie Policy explains, in plain language, what data we collect, why we collect it, how we use cookies, and the choices you have.
By using our website or services, you’re agreeing to the practices described here. If anything doesn’t make sense, just drop us a message – we’re happy to explain.

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Who we are:

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We are Truman Toys & Games Ltd, a small company that manufactures electronic toys with a focus on accessibility.

Registered address: 20a Crouch Hill, London, N4 4AU, UK

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What information we collect:

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We only collect what we genuinely need. Here’s a simple breakdown:

 

Information you give us directly:

•    Name, email address, and contact details when you place an order, sign up to a newsletter, or get in touch
•    Shipping and billing addresses if you buy something from us
•    Any messages or feedback you send us
•    Account details if you create one on our site

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Information collected automatically:

•    Your IP address, browser type, device type, and operating system
•    Pages you visit, how long you stay, and what you click on
•    Information from cookies and similar technologies (more on this below)

 

How we use information:

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We use your information for straightforward, practical reasons:
•    To process and deliver your orders
•    To reply to your questions and provide support
•    To improve our website and products (for example, understanding which pages are popular)
•    To send you updates, offers or newsletters – but only if you’ve asked us to
•    To keep our site secure and prevent fraud
•    To meet our legal and regulatory obligations

 

Cookies

Cookies are small text files that websites place on your device. Think of them as little sticky notes that help the site remember things about your visit so everything works smoothly.
We use different types of cookies. Here’s what they do:
Strictly necessary cookies
These are essential for the website to work. They let you move around the site, use shopping carts, and keep things secure. You can’t turn these off if you want the site to function properly.
Preference / functionality cookies
These remember choices you make (like language or region) so the site feels more personal next time you visit.
Analytics / performance cookies
These help us understand how people use our site – which pages are popular, where people get stuck, and how we can make things better. The data is usually aggregated and doesn’t identify you personally.
Marketing / advertising cookies
These may be used to show you relevant ads on other sites or measure how effective our advertising is. We only use these if you give us permission.
Managing your cookie preferences
When you first visit our site you’ll usually see a cookie banner. You can accept all cookies, reject non-essential ones, or choose exactly what you’re happy with.
You can also change your mind later through the cookie settings link (often in the footer) or by adjusting your browser settings. Most browsers let you block or delete cookies – just search for “cookies” in your browser’s help section.
Please note: if you turn off certain cookies, some parts of the site may not work as well.

 

Who we share information with
We don’t sell your personal information. We only share it when it’s necessary:
•    Service providers who help us run the business (payment processors, delivery companies, email tools, website hosting – for example Wix)
•    Professional advisers (accountants, lawyers) when needed
•    Authorities if the law requires us to
•    Anyone else only with your clear permission
All the companies we work with are required to keep your information safe and only use it for the purposes we’ve agreed.

Your rights
Depending on where you live, you may have rights such as:
•    The right to know what personal data we hold about you
•    The right to ask us to correct anything that’s inaccurate
•    The right to ask us to delete your data (in certain situations)
•    The right to object to, or restrict, how we use your data
•    The right to withdraw consent at any time (where we rely on consent)
•    The right to data portability (receiving your data in a usable format)
Just contact us and we’ll do our best to help promptly. You also have the right to complain to your local data protection authority if you feel we’ve not handled things properly.

 

Keeping your information safe
We take reasonable technical and organisational steps to protect your personal data from loss, misuse, or unauthorised access. While no system is 100% secure, we work hard to keep things as safe as possible. If we ever become aware of a serious breach that affects you, we’ll let you know as required by law.

How long we keep your data
We only keep your personal information for as long as we need it to meet legal and accounting requirements. Marketing preferences and contact details are kept until you ask us to remove them or they become inactive. After that, we securely delete or anonymise the data.
 

Children’s privacy
Our website and products are not directed at children under 16 (or the relevant age in your country). We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we’ll take steps to remove it.

 

International transfers
Some of the tools and services we use (for example website hosting or analytics) may process data outside your country. When this happens, we make sure appropriate safeguards are in place so your information stays protected to a high standard.

Changes to this policy
We may update this policy from time to time – for example if our practices change or the law requires it. When we do, we’ll post the new version here and update the “Last updated” date at the top. For bigger changes we may also notify you by email if we have your details.
 

Get in touch
Questions, requests, or just want to chat about how we handle data? We’re here.